Returns Policy – The Rocket Tree
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Returns Policy

Right of withdrawal

You have the right to withdraw from the contract within 14 days without providing a reason. The withdrawal period is 14 days from the date you or a third party known to you, other than the carrier, take possession of the goods. 

To exercise your right to withdrawal you must notify us 

The Rocket Tree (inhaber Caroline Cunningham)
Leonardo-da-Vinci Allee 4

60486 Frankfurt

of your decision to withdraw from the contract in writing (e.g. via e-mail or letter). Alternatively you may use the cancellation form provided on our website.  

To comply with the withdrawal deadline, it is sufficient to inform us about your exercise of the right to withdraw before expiry of the withdrawal deadline.

Consequences of withdrawal

Should you withdraw from the contract, we are to refund all payments received  immediately, latest within 14 days after receipt of your withdrawal notification, including shipping costs (with the exception of additional costs arising where you have chosen a type of delivery other than the standard delivery method offered by us). For the repayment we use the same method of payment used in the original transaction, unless explicitly agreed otherwise. No fees will be charged for the refund.

We are entitled to withhold reimbursement until the returned goods have been received or until you have provided proof that the goods have been returned, which ever is earlier.

The goods should be returned to us at

The Rocket Tree (inhaber Caroline Cunningham)
Leonardo-da-Vinci Allee 4
60486 Frankfurt
Germany

immediately and in any event not later than fourteen days from the date on which you noify us of your intent to cancel the contract. The deadline is met if you send the goods back to us within the fourteen day deadline. The costs of returning the goods are bourne in full by you, the customer.  

 You only have to compensate for possible loss of value if this loss of value results from unnecessary treatment of the product beyond testing the quality, properties or functionality of the product.