The Rocket Tree takes the protection of personal data very seriously. In connection with the development, conclusion, execution and termination of a purchase agreement on the basis of these terms and conditions, the operator collects, stores and processes data. During your visit to the online shop, anonymous data that does not allow an association with personal information – such as IP-address, date, time, browser type, operating system and pages visited – will be collected.
The provider will not share personal information about customers to third parties, unless legally obliged to do so or if the customer has given his explicit permission to do so. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
The information provided by the customer by way of order data is processed exclusively within the scope of the contract and only for the purpose for which the customer has made the data available. The data is provided to the shipping company, which handles the delivery of the ordered goods only insofar as is necessary. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
How we use the information we collect
1. To process your order including delivery, payment and returns.
2. To communicate with you about our products and promotions that may be of interest if you have consented for us to do so. You may opt-out of receiving these messages at any time as explained above.
3. To monitor purchase history, site use and traffic patterns to improve our site design and products.
4. Any information we collect about customers’ browsing and buying habits is used for statistical analysis and to continuously improve the The Rocket Tree website and the products and services offered to our customers.
5. To assist in the detection and prevention of fraud.
6. The Postal Service has access to your full name and delivery address for postal purposes only.
Why do we contact you?
If you have signed up for our newsletters, we contact you to update you about new product launches, sales and offers which are exclusive to our contact list. You can opt out of marketing emails at any time. If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications.
- When you make a purchase online, we will contact you by email to notify you of updates to your order.
- We may also contact you about leaving reviews for products once you have received your order.
- If successful when entering any of our competitions or prize draws we will contact you by email to notify you.
Insofar as the seller’s retention periods are of a commercial or fical nature, data may be stored for up to ten years.
What are your rights?
You have the right to obtain confirmation that your data is being processed and request access to your personal data.
We will respond within one month with the following:
- 1. List and confirm what personal data we hold about you.
- 2. Provide a copy of the data in commonly used electronic format.
- 3. Provide any supporting explanatory materials.
Upon request from the customer, personal data will be corrected, deleted or blocked in accordance with GDPR provisions. For questions and requests for deletion, correction or blocking of personal data as well as details regarding collection, processing and use, the customer should contact the following address:
The Rocket Tree (inhaber Caroline Cunningham)
Leonardo-da-Vinci Allee 460486 Frankfurt
We highlight that data transmission over the Internet (for example, via e-mail communicaion) can have security gaps. Complete protection of data against unauthorised access by third-parties is not possible.
Our online shop contains plugins for the social network site Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, incorporated. The Facebook plugin is recognisable through the Facebook logo or the “Like Button” ( “Like”) on our site. An overview of the Facebook plugins is available here:
This website uses Google Analytics, a website analysis service by Google Inc. (“Google”). The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043. Google Analytics uses so-called “Cookies”. These are text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
In case of activation of the IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other contractual states to the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators and to provide other services related to website and internet activities. Google will not merge your IP address with any other data held by Google.
You may prevent the installation of cookies by adjusting the settings of your browser; however, if you do so, you may be unable to use all features of this website. You can also prevent the collection of data generated by cookies and related to the use of this website (incl. Your IP address) by downloading and installing the browser plugin avalable under the following link:http://tools.google.com/dlpage/gaoptout?hl=de
The websites makes use of so-called cookies. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our website more user-friendly, more efficient and more secure. Cookies are small text files that are stored by your browser on your computer.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
If you send enquiries to us via the contact form, your data entered into the contact form, including the contact information provided, will be stored for the purpose of processing your enquiry and in the case of follow-up questions with us. This data will not be disclosed without your consent.
Objection to commercial mails
Providers are obligated to publish contact information in the Legal Note/Impressum. The use of such contact information by third parties for the purpose of distributing unsolicited advertisements or other commercial information is prohibited.
The operators of this website reserve the right to take legal measures in case of being sent unsolicited commercial information, e.g. spam mails etc.